Effective date: 16 February 2026

Mangalam Hospital (“we”, “us”, or “our”) operates the Mangalam Hospital mobile application (“Mangalam Hospital ”) and website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding your information.

1. Information we collect

We may collect and process the following categories of personal data:

A. Personal identification information

Name, phone number, email address, date of birth.

B. Health & medical information (sensitive data)

Appointment details, medical reports, test results, doctor notes, prescriptions, and other health-related information you provide directly or that is generated during your use of App services.

C. Account and authentication data

Username, hashed passwords, authentication tokens.

D. Device & technical data

Device model, OS version, app version, device identifiers, IP address, crash logs, usage statistics (analytics), and diagnostic information.

E. Payment & transaction data

If you make payments through the App, we may collect payment transaction details. We do not store full payment card details on our servers; payments are processed by third-party payment processors.

F. Location data

Approximate location if you enable location features (used only when necessary and with your consent).

G. Communications

Messages you send to support, feedback, call logs only when you permit, and other communications.

2. How we collect information

Directly from you when you create an account, book an appointment, upload reports, or otherwise use the App.
Automatically via the App (analytics, crash reporting).
From third parties such as laboratories or partner clinics (only when necessary and with appropriate legal basis or consent).

3. Use of your information

We use your information to:

Provide and manage healthcare services, appointments, and medical records.
Process payments and billing.
Send appointment reminders, notifications, and important service messages.
Improve and maintain the App (bug fixes, analytics, performance).
Comply with legal obligations and medical record keeping.
Communicate with you and respond to support requests.

For sensitive health data, we rely on your explicit consent or other lawful bases required under applicable law.

4. Sharing and disclosure

We may share data with:

Healthcare providers & laboratories to deliver medical services.
Payment processors for payment transactions (e.g., Razorpay, PayU — replace with your provider).
Service providers: cloud hosts, analytics (e.g., Firebase), email/SMS services, and technical support vendors — only for providing the App services.
Legal & regulatory authorities when required by law or to protect rights and safety.
Third parties with your consent (e.g., when you opt to share reports with another clinic).

We will not sell your personal data.

5. Data retention

We retain personal and medical data as long as needed to provide services, meet legal/regulatory obligations, and as described in our internal retention schedules. You may request deletion or correction subject to legal record-keeping requirements for medical records.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including encryption in transit and at rest where possible, access controls, and secure hosting. However no system is entirely risk free — if a breach occurs we will notify you and authorities as required by law.

7. Your rights and choices

Depending on your jurisdiction, you may have rights such as:

Access your data.
Correct inaccurate data.
Request deletion (subject to legal obligations).
Object to or restrict certain processing.
Withdraw consent (for processing based on consent).

To exercise rights, contact us at the address below. We will respond within applicable legal timeframes.

8. Children

The App is not intended for children under 13 (or minimum age required by local law). We do not knowingly collect personal information from children. If you believe we have, contact us and we will remove such data.

9. Third-party services, analytics & crash reporting

We may use third-party services (for example Firebase, Google Analytics, crash reporting tools) to analyze usage and improve the App. These third parties may collect certain device and usage information. Review their privacy policies for details.

10. Links to other sites

The App or website may contain links to third-party websites. We are not responsible for their privacy practices. Please review third-party privacy policies before providing information.

11. International transfer

Your information may be processed or stored outside your country. When we transfer data internationally we apply appropriate safeguards and comply with applicable law.

12. Changes to this policy

We may update this Privacy Policy. We will post the updated policy on this page with an updated effective date. Major changes will be communicated via the App or email.

13. Contact us

If you have questions or requests about your data or this policy, contact:

Mangalam Hospital
Address: Panchvati Colony / Sarvodaya Society, Sikka, Jamnagar – 361140 (replace with actual).
Email: support@mangalamhospital.com
Phone: 099743 24867